Frequently Asked Questions
"Do you sell glass other than windshields?"
We supply all the glass for your vehicle in most cases.
"How do I know if you have installation service in my area?"
More than 98% of our customer requests for service are covered by our service area. We service most areas of the country and supply free mobile service to them. If we do not have service in your area or we need you to bring your vehicle into a local shop, we will notify you before your install date. (Sorry, we do not currently have installation in Hawaii or Alaska.)
"How long will this process take?"
Installations can be arranged the same (In in some areas) or next day at your home, work or play, Monday through Friday. Often Saturday appointments can be arranged. (Exceptions may apply.)
"Will the glass be the same quality as I have in my car right now?"
Unlike the national chains seen on television, we do not manufacture glass where fit and distortion problems may be a problem. We install or ship from distributors like PGW (PPG) and Pilkington (LOF). (See Guarantee below)
"How will my Inspection, Base or Toll Stickers be handled?"
The installer in most cases can transfer your windshield sticker to your new windshield. If they can not, it will be saved so you can get it replaced.
"What is your guarantee?"
We guarantee our auto glass against any manufacturer defect and the installation for one year. (Pre-existing rust or body damage voids this guarantee.)
"When am I charged?"
The initial authorization will only occur after we verify availability and that no other parts are required to complete the installation, if there are any we will contact you. We will run an authorization the morning of the installation to verify we have the card number right and that there are funds available. We capture the authorization the following day.